Full review text opened.
Google - May 17, 2023
Summary: I would not recommend purchasing any vehicle from this dealership. They - Al Kaleel and his boss Alan - are dishonest, and took advantage of a cross-country purchase (I could not be there in person) and now will not make good on the original equipment I required as a condition of sale.
Details: I purchased a BMW X7 from Ultimo Motors in January of 2023 from Al Kaleel out of the North Shore location. As a condition of sale, I asked Al to make sure that the car's existing used winter tires were changed for NEW Continental Run-flats (OEM tire) as I didn't want the hassle of changing these out (expensive, hard to find) as soon as I took delivery in Arizona. I was very specific and clear about this condition, and Al called me to confirm that he took care of it and I moved forward with the sale.
I received the car in February of 2023 and everything visually checked out, however I picked up a nail in right rear tire about 4 weeks later, which caused me to take the vehicle into the dealer for inspection, at which time they reported that the rear tire depth was @ 3/32nds remaining (they are almost bald at 2/32nds and start out with 8/32nds of depth for context), the dealer also notes that the tire had previously been repaired and patched which is against Continentals operation guidelines. We then checked the rest of the tires and they were all mis-matched with different tire build dates and all had less than 50% tread left on them. Conclusion, Ultimo Motors had not installed new tires on my vehicle and instead installed used/repaired tires on my $82k vehicle.
I called Al immediately and asked him to reimburse me for the cost of the new tires as I had to replace them; they were not new tires as agreed to as a condition of sale. Al confessed they used a third party service company and they must've put used tires on there without him being aware. He said to send him pictures of everything and that he would take care of it on Monday. I did that, and that was the last I ever heard from Al as he stopped answering my phone calls. I can only assume he realized that I realized his dealership had swindled me out of new tires.
I then called Al's boss, Alan, and he assured me he would look into it and take care of things and to give him a week. A week goes by and no call. I called in asking for Alan but he was never at his desk or available. Another week, another lack of callback. I called a third time the following week and was given another run around. I also spoke with Scott who apparently heads up the North Shore location, he was just as unhelpful and kept giving me the run around and pointed at Alan for resolution.
Now today, 5/17, I called Ultimo again and happened to catch Alan answering the phone directly, he sounded surprised and proceed to tell me that Ultimo was not going to make good on their original agreement. I told him that wasn't good enough and that I would be pursuing legal action, he told me good luck.
I attached photos of the patched tire we took off the rear, as well as examples of tread depth, extreme center wear, and mis-matched build dates from the used tires we pulled from the vehicle.
Ultimo Motors, apparently they sell high end cars but do not offer service or an ethical buying process. They are crooked and they know it. I would not recommend doing business with them.
