I went to Ultimo Motors to purchase a Nissan GTR and found the customer service to be excellent. Larry was timely in his correspondence, courteous, and helped me get into a car that I have wanted since I could reach the pedals. If I ever decided to upgrade, I would check here first.
I recently purchased a vehicle from Ultimo Motors Westmont. My Sales Representative Dennis C. was top-notch. He was very patient and helpful during the overall buying process. Dennis also called me days later to see how I was enjoying my vehicle. I will definitely return to Ultimo Motors Westmont for future purchases.
I highly recommend, i recently purchased BMW X6M and i am very happy with the smooth process and the professionalism in getting my car over.
This is the second time I've dealt with Ultimo Motors, but the first at this location. My first experience with them on Ogden Ave. in January of '15 was very, very good. So when I found another care I wanted here, I figured it would go well...that was an understatement, it was excellent! Frank Baginski is easily the best salesman I've worked with in my life, and in the last 35 years I've bought over a dozen personal cars, and twice that many vehicles for my delivery business. Ditto for Doris Ghaben in the office. Truly tremendous people to deal with, and an inventory for people like me to die for. It's probably good that I live 280 miles away in northern Wisconsin...
Was our first out of state purchase - Frank our sales contact was outstanding. Together with the finance manager Doris, they pushed through a fairly difficult and complex deal and got it done in under 2 days. FedEx'd out the docs, and the entire process was so seamless, so rapid and smooth, it was a true pleasure. What a great team, we will definitely be getting our next car from them. Why go anywhere else when a dream team makes it happen for you right there? Exceptional duo, they can and make things work that normally everyone else cannot achieve.
Frank Baginski was simply fabulous! The '12 SLK55 AMG I was interested in hadn't even had photos posted yet, so Frank texted me some, but I had enough confidence in him and with Ultimo (I had bought a car from another location 16 months earlier) that I put down earnest money practically sight unseen! (I live 280 miles away.) After a torturous four day wait to get down to pick it up, I had the Check Engine light come on - after I thought it had been fixed at a Mercedes dealer 3 weeks earlier! When I told Frank there was a glitch, he responded "We don't have glitches here." And it wasn't - everything went smoothly, including getting all the paperwork accomplished in what seemed like record setting time with Doris Ghaben.
Frank was our sales contact. He was to the point, very friendly, super accommodating, and pretty much pulled through with exactly what he said he would do. Probably one of the top car buying experiences we've had. Doris, the Finance Manager is a true professional, got things done others couldn't do, and between the two of them, we got a great car in a super fast period of time. Exceptional team, definitely coming back! Sophia & David
In January of 2015 I got the bug for a CLS55 AMG, and I found a beautiful, low mileage '06 at their Ogden Ave. location. I'm sorry that I don't recall the persons' names, but both of the people I dealt with were professional, friendly and got their jobs done quickly and without a hitch. Despite loving that car, I got the itch for an SLK AMG. I found several nice ones in the '11-'12 range, but the absolute best looking one, with but 14,000 miles on it, was at Ultimo's Weaver Parkway location. Just knowing this, the car was almost bought then & there! My Sunday email was answered by Frank Baginski early on Monday morning. Since the dealership hadn't even posted pictures of the vehicle, he texted me some by noon.I had spoken by phone with him in the AM, and by mid-afternoon I'd purchased it - such was the confidence I felt in Frank & with my earlier dealings with the company. It was torture to wait until the following Saturday to make the 280 mile drive - and further torture when the Check Engine light came on! (And something I thought had been sorted out just weeks earlier.) When I told Frank there might be a glitch, his reply was astounding - and pleasing to hear: "We don't have glitches here." So we didn't. I've purchased about 30 vehicles in the past 30 years - most for my delivery business, and I can honestly say that Doris Ghaben's handling of the paperwork went better than I'd ever experienced. I cannot recommend this dealership too highly!
Very quick and easy process! I managed to get in and out within a few hours, which was very convenient. Everyone there was very friendly and hospitable also.
We recently purchased a high end vehicle from this dealership & mostly had a great experience. We dealt with Michael & he was knowledgeable and an overall cool guy. The indoor showroom is a nice change to what you normally see & easy to navigate. We had a trade in & here is where they lost a star... After we traded in our car & purchased the new one- they literally cashed our check the next day. BUT didn't pay off the traded in car for 4.5 WEEKS & not until we believe they sold our old car. I definitely didn't expect that type of service from a high-end dealership like this. We had to check back with them so many times to get it taken care of which is just simply not acceptable. We were excited to have found a local high end dealership to buy our future cars from- but we now have some obvious hesitation. Overall a nice dealership but they definitely dropped the ball when paying off our vehicle so be conscious of that before buying.